Support – B2BOX
Last updated: September 2, 2025
Contact email:hola@b2box.app
1) Contact channels
All B2BOX clients may contact the support team through:
- Email: hola@b2box.app
- Contact form available on the website.
- Frequently Asked Questions (FAQ) section on the platform.
2) Market identification
Depending on the market, support will be handled by the corresponding entity:
- Argentina: B2BOX SRL
- Colombia: B2BOX S.A.S.
- Global: Azia Holding Limited (Hong Kong)
3) Support languages
Support is provided in Spanish and English.
4) Support hours
Support hours are Monday to Friday, 9:00 AM to 6:00 PM (local market time). Inquiries received outside business hours will be addressed on the next business day.
5) Response time
B2BOX commits to respond to all requests within a maximum of 48 business hours.
6) Support limitations
Support is limited to:
- Inquiries about orders, payments, and invoicing.
- Information on shipping and deliveries.
- Basic technical assistance regarding platform use.
Support does not cover:
- Customs management or procedures outside the contract.
- Incidents caused by 3PL services outside B2BOX's control.
7) Updates
B2BOX may update this Support Policy at any time. The version in force will be the one published on the website.